Privacy Policy

Welcome to FarmasiOS. This Privacy Policy outlines how we collect, use, and protect your personal data when using our software. We are committed to safeguarding the privacy of our users, and this policy is designed to ensure compliance with the Personal Data Protection Act (PDPA) and the Health Insurance Portability and Accountability Act (HIPAA).

1. Data We Collect

1.1 Definitions

• Personal Identifiable Information (PII): This includes names, identification numbers, addresses, contact information, and other personal identifiers.
• Health Records: Medical history, prescription details, lab results (e.g., blood sugar, blood pressure), and other health-related data.

1.2 Pharmacy Data

Operation Metrics: Information related to pharmacy performance, including order numbers, customer statistics, and inventory details.

1.3 User Data

• Account Information: Names, usernames, passwords, and email addresses of pharmacists and upper management users.
• Usage Data: Logs of user activities within the FarmasiOS software, including login times, accessed features, and changes made.

2. How We Use Your Data

2.1 For Patient Care

• Health Tracking: To maintain and update patient health records, prescriptions, and treatment plans.
• Reporting: To generate and print prescriptions and health reports as needed by pharmacists.

2.2 For Pharmacy Management

• Operational Insights: To provide upper management with detailed analytics and metrics on pharmacy operations.
• Compliance: To ensure the pharmacy meets relevant regulatory requirements.

2.3 For System Improvement

• Software Enhancements: To analyze usage patterns and improve our services.
• Security Monitoring: To detect and prevent unauthorized access or breaches.

3. Data Sharing

3.1 With Third Parties

• Service Providers: We may share data with third-party service providers who assist us in operating our software, such as cloud storage providers and IT support.
• Legal Compliance: We may disclose data if required by law, court order, or to protect the rights and safety of our users.

3.2 Within Your Organization

• Pharmacy Staff: Authorized personnel within your pharmacy may access patient data to perform their duties.
• Upper Management: Authorized management personnel may access operational metrics and aggregated data.

4. Data Security

We implement robust security measures to protect your data, including encryption, access controls, and regular security audits. We ensure that any third-party service providers we use also comply with PDPA and HIPAA requirements.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Patient records and pharmacy metrics will be archived securely after a defined retention period and will be accessible only by authorized personnel.

6. Your Rights

6.1 Access and Correction

You have the right to access and correct your personal data stored within FarmasiOS. Requests for access or correction should be directed to your pharmacy’s designated data protection officer.

6.2 Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions. Withdrawal of consent may impact the services we can provide.

6.3 Complaint Resolution

If you believe your privacy rights have been violated, you may file a complaint with your pharmacy or directly with regulatory authorities under PDPA or HIPAA.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to you through your pharmacy or directly within the FarmasiOS software. Continued use of our services indicates your acceptance of the updated policy.

8. Contact Us

For any questions or concerns about this Privacy Policy or our data handling practices, please contact your pharmacy’s data protection officer or reach out to our support team at hello@myscripts.com.

By using FarmasiOS, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal data as outlined herein.